One inbox. A clear owner for every request.

Gorgias is built for Shopify support and has stronger built-in order actions, including refunds and order edits from tickets. Service Hub suits teams that want support, sales and marketing on one customer record. If support will stay separate from your CRM, a dedicated help desk may be the better choice.

Usually, from Zendesk, Gorgias, Freshdesk and most major tools. Conversation threads, requesters, timestamps and statuses generally transfer. Internal-note formatting, macros and custom fields often need rebuilding. We usually recommend one to two years of history; older tickets add migration time and are rarely used.

Choose the tier around what your team needs to handle. We check your current plan, required routing and reporting, and ongoing cost before recommending an upgrade.

It can, when articles answer your real support questions and appear where customers need them. We use common ticket topics, then link articles from chat, order emails and relevant product pages. Shipping times, returns and order status usually offer the greatest reduction in repeat questions.

The Shopify connection shows recent orders, fulfillment status and tracking beside the conversation. For refunds or order edits, a card can link agents to Shopify admin. Where more context is needed, we can build a custom card with ERP or 3PL data.

Three to five weeks for a single-language team. Most of the work is agreeing ticket stages and priorities and writing help articles. Multilingual routing or ticket-history migration adds one to two weeks. We move channels in stages so the team can learn while managing existing work.