Stop retyping the same replies all day
Free your team from routine replies while keeping people in control of the answers that matter.
- Fewer conflicting answers
- Help with the right work
- Replies that reflect your business
- People keep the hard decisions
Built around your business
Make AI useful to your team.
- 01
“We write the same reply all day.”
Let the team spend more time on customers who need their judgment.
- 02
“We pay for AI nobody uses.”
Put it to work on one task the team wants help with.
- 03
“The AI sounds confident and gets it wrong.”
Keep answers tied to approved information, with a person ready to take over.
Less repetition. More room to help.
Start with the questions taking up your team’s day.
Fewer conflicting answers
week 1
Give the agent accurate customer details and current information.
Which replies could you stop repeating?
Find a useful first task to automate from three quick answers.
We work with the tools your team already uses. And when you adopt something new, we manage the change.
Including Gmail, Shopify, Mailchimp, Zapier, Google Ads, Slack, HubSpot, Klaviyo.
See all integrations
HubSpot Breeze AI Agent Implementation FAQs
Do we need Breeze, or is this just HubSpot AI features?
Breeze is HubSpot’s AI offering. We check what your plan already includes and which jobs need extra credits or subscriptions before you pay for more.
How do you stop the agent inventing answers?
We restrict sources to your knowledge base, policies and product data. Topics such as order totals, refund decisions and policy exceptions must go to a person. Escalating a question is part of the intended behavior.
Will customers know they are talking to AI?
Yes. Customers should know when AI is answering and have a clear way to reach a person.
How much ticket volume can this realistically absorb?
It depends on your ticket topics. Repeated questions about order status, delivery times and returns are usually easier to automate. Sizing, compatibility and questions needing judgment are harder. We review your actual tickets before estimating what automation could handle.
What happens when the agent gets something wrong?
During rollout, a person reviews each draft before it is sent. Errors are logged and used to improve source content or escalation rules. As automation increases, we sample conversations for quality and assign someone to own that review.
Can the agent take actions, not just answer?
Within limits. Agents can read data, draft replies, update properties and create tasks. For Shopify or ERP changes, refunds and order edits, we generally require a person to confirm the proposed action.
Give your team time back.
Tell us which replies you keep writing, and we’ll help you choose where to start.